Return and Refund Policy – Michael Steward Paintings
At Michael Steward Paintings, we want you to love your Fine artwork, crafted by Michael Steward, 35-year career and Oscar winner. If you’re not fully satisfied, we offer returns under the following conditions. All prices are in USD.
1. Return Eligibility
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Original Paintings ($4,400 to $6,000 USD):
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Returnable within 14 days of delivery if undamaged, in original condition, and in original packaging.
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Returns are subject to inspection. No restocking fee.
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Giclée Prints ($640–$1400 USD, when available):
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Returnable within 7 days of delivery if undamaged, unframed, and in original packaging.
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Returns are subject to inspection. A 10% restocking fee ($60–$75 USD) may apply to cover handling, unless waived.
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Commissions and Custom Artwork:
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Damaged or Incorrect Items:
2. Return Process
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Email michaelstewardpaintings@gmail.com (mailto:michaelstewardpaintings@gmail.com) within the applicable return window (14 days for originals, 7 days for prints) with your order number and reason for return.
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Vancouver buyers may return in-person at our studio by appointment (address provided upon request).
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Pack the artwork securely in its original packaging to prevent damage during return shipping.
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Ship to the address provided in our return authorization email, with tracking information sent to michaelstewardpaintings@gmail.com.
3. Return Shipping Costs
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Buyer Responsibility: Buyers cover return shipping costs for non-damaged artwork, unless otherwise agreed.
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Our Responsibility: We cover return shipping for damaged or incorrect artwork with a prepaid label.
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Local Pickup Returns: No shipping costs for in-person returns at our Vancouver studio.
4. Refunds
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Refunds are issued to the original payment method (e.g., PayPal, bank transfer) within 7 business days of receiving and inspecting the returned artwork, minus any applicable restocking fee for prints.
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Original shipping costs are non-refundable unless the artwork was damaged or incorrect.
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For international returns, customs duties/taxes are non-refundable.
5. Contact Us Email michaelstewardpaintings@gmail.com (mailto:michaelstewardpaintings@gmail.com) for questions or to start a return. We’re committed to your satisfaction as a collector of Western art.
Last Updated: May 15, 2025
Shipping Options for Original Paintings and Prints
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Stretched and Ready to Hang: Artwork is securely stretched onto a frame and shipped ready to hang. This ensures a finished piece but may increase shipping costs due to size. Free US shipping; worldwide quotes available.
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Rolled and Shipped in a Tube: Artwork is shipped rolled in a tube for cost savings. Take it to a local framer for stretching and mounting. Free US shipping; worldwide quotes available.
